E Writing or Upgrading and Repairing Networks Fifth Edition

E-Writing: 21st-Century Tools for Effective Communication

Author: Dianna Booher

Are you guilty of email "trigger finger"? Do you constantly "cc" people you never even see? What are today's rules for conducting business over the Internet? Now, The Elements of Style meets "the Miss Manners of memos" in the ultimate writing guide for the digital age.

In an era when written communication in the workplace is more crucial than ever, at a time when many professionals all but completely eschew face-to-face dealings, E-Writing is poised to become the new bible of business writing. Accessible and inviting, this Web-savvy "How-to" book promises to transform anxious email hacks and mediocre memo writers into eloquent electronic scribes in no time at all.

Inside, you will learn how to:

• combat counter-productive email habits
• write authoritatively and persuasively, with a clear message that generates quick action
• handle email and letter correspondence efficiently and effectively
• select an appropriate style for the audience you're addressing
• heighten your professional image, self-confidence, and career prospects

Practicing what she preaches, award-winning communicator and bestselling author Dianna Booher writes in a refreshingly straightforward style and has organized E-Writing to make on-the-spot referencing a snap. Keep it handy; refer to it often—and your online mailbox will never be the same again.

Working Woman

Dianna Booher incorporat[es] commonsense advice on office politics and tact.

Table of Contents:

Introduction: Writing Electronically.....1

Part 1: E-Mail Exchange.....9

1: Select the Right Medium to Communicate.....11

2: Follow the Rules of E-Mail Etiquette to Create the Proper Image.....15

3: Compose Clear, to-the-Point Messages.....23

4: Aim to Get Attention for Your Own E-Mail.....29

5: Manage High-Volume E-Mail Effectively.....33

6: Become Savvy About E-Mail Mechanics.....40

7: Make Sure You're Legal.....43

Part 2: The E-Writing Culture.....47

8: Counterproductive Communication Habits.....49

Part 3: Writing On Paper Or Online.....67

9: Step 1: Consider Your Audience for the Proper Approach.....71

10: Step 2: Anticipate Special Reader Reactions.....77

11: Step 3: Outline Your Message Functionally.....80

12: Step 4: Develop the First Draft Quickly.....126

Part 4: Step 5: Edit Content and Layout, Grammer, Clarity, Conciseness, and Style.....133

13: Edit for Content and Layout.....138

14: Edit for Grammar.....166

15: Edit for Clarity.....230

16: Edit for Conciseness.....259

17: Edit for Style.....273

Part 5: Let's Get Technical.....287

18: Guidelines for Document Variations on the

Transmittals.....291

Requests for Voluntary Action.....294

Negative Responses.....297

Complaints.....299

Apologies.....302

Accomplishment or Status Reports.....306

19: Meeting Minutes.....312

20: Service and Inspection Reports.....318

21: Procedures.....320

22: Formal Technical Reports.....325

23: Proposals.....342

24: Websites.....354

A Final Note to the Reader.....359

Bibliography.....361

Appendix A: Grammar Glossary.....363

Appendix B: Answers to Spelling Awareness Exercise.....369

Acknowledgments.....371

Other Resources By Dianna Booher Available from

Booher Consultants.....373

For More Information.....375

Index.....377

Book review: Podcast Solutions or SQL Server 2005 T SQL Recipes

Upgrading and Repairing Networks, Fifth Edition

Author: Scott Mueller

Upgrading and Repairing Networks, Fifth Edition  is the definitive guide for anyone with a network, from home networking enthusiasts to professional network administrators. The book explains network architectures and protocols using plain English and real-world examples, and gives valuable insight for fixing network problems. This updated edition includes the latest on network planning and design, and building a network using wired, wireless, or both technologies. It covers the latest updates in Windows XP Service Pack 2, as well as Gigabit Ethernet, virtual LANs, Bluetooth, WAP, security, firewalls, and VPN use.